Each payment in Finup has its own status, which helps you understand at what stage the transaction is.
1. Approved
The payment was successfully processed and the funds were debited from the card balance. The transaction is complete and the payment went through.
2. Pending
The payment is being processed. This status may appear if:
- The merchant has not yet confirmed the transaction.
- The funds are temporarily reserved, but the final result of the payment has not been received.
In some cases, this status may remain for up to 30 days. If the status does not change after this period, the funds will most likely be returned to your account.
If the payment status "Pending" remains for too long, you can:
- Check the correctness of the entered details.
- Contact the merchant's support and clarify why the payment was not accepted.
- Contact Finup Support to clarify the details of the transaction.
If the transaction status does not change after 3 days, it is most likely that the funds will be returned.
3. Declined
The payment was not completed. Possible reasons:
- Insufficient funds on the card.
- Technical error during payment attempt.
- Incorrect card details entered.
If the transaction is declined, the funds are not debited, but a decline fee may be charged.
You can learn more about Decline in this article.
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